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What You Agree To When You Use cabe11

Every account on cabe11 operates under a clear set of terms — covering how we handle your data, how transactions via DANA, OVO, and GoPay are processed, and what rules apply to account activity.

Account Terms ApplyDANA, OVO, GoPay Transactions CoveredIndonesia-Eligible Regions OnlyData Handled With CarePolicy Updates Notified
cabe11 What You Agree To When You Use cabe11
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

Our approach to account data is straightforward — we collect what we need to run your account, process your payments, and verify your identity. Nothing beyond that. Below is how we handle the key areas that affect your account day to day.

Data We Hold We store your registration details, account wallet addresses for DANA, OVO, and GoPay, and transaction records. You can request a copy of your data by contacting us in writing.
Cookies and Session Tracking We use session cookies to keep your account active and to remember your wallet preference. No third-party advertising cookies are placed without your consent on login pages.
Account Security Practices Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account and review recent transactions.
Data Retention and Deletion Transaction records are retained as required by applicable financial compliance rules. If you close your account, we can confirm what data is held and how long it is kept before deletion.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a transaction dispute involving DANA, OVO, or GoPay, or a request to review your data, our support team handles those through the channels below. Policy and account queries are separate from general game support — flag your message as account or legal when you write in so it reaches the right team.

Team online

Live Chat Support

Open the chat widget from any page on cabe11. Flag your query as an account or policy matter so the right team picks it up without delay.

Email Policy Team

Send a written query to our policy contact address shown in the footer. Include your registered account number and the subject — data request, dispute, or term query.

Account Help Centre

For DANA, OVO, or GoPay transaction issues, go to account settings, select the transaction in question, and use the flag option to open a formal review.

Common Policy and Account Rights Questions

These are the questions we hear most from accounts in Indonesia about legal terms, data rights, and transaction policies. If your question is not here, reach out via live chat or email and flag it as a policy query.

Access and account terms depend on local law and the eligible region you are in. Availability is not uniform across all areas, so check whether your region is supported before opening an account.

Yes. Send a written data request to our policy email address with your account number. We will confirm what is held and provide a copy within the timeframe set out in our data policy.

Go to account settings and flag the specific transaction for review. Include the timestamp and your DANA or OVO reference number. Our team traces the payment against your registered wallet record.

We send a notification to the contact detail registered on your account. Continued account use after the change date counts as acceptance of the updated terms.

Contact support and request account closure in writing. We will confirm the closure steps and advise how long transaction records are retained under applicable compliance requirements before deletion.

Yes. GoPay payments are logged against your account wallet the same way DANA and OVO are. Raise a dispute through account settings and our team opens a formal review of the transaction record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.